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‘No refund, perhaps not a dime’: Man battles with Lowe’s getting washer, dryer delivered

‘No refund, perhaps not a dime’: Man battles with Lowe’s getting washer, dryer delivered

After three efforts, he looked to Information 6 for assistance

ORLANDO, Fla. – When a Central Florida guy stated he previously difficulty getting a $1,500 reimbursement for the washer and dryer after three unsuccessful distribution efforts, he contacted Information 6 hoping of having outcomes.

“I have not had this type of aggravating experience buying goods and services,” James Johnson said.

He and their wife needed seriously to change the dryer and washer within their Lake Nona house, so that they visited Lowe’s, where they discovered the pair of devices available for sale.

The couple scheduled the two items to be delivered to their home by a third-party company that handles shipments for the home improvement store after charging the washer and dryer purchase to their Lowe’s credit card.

If the deliveryman arrived, Johnson discovered the shipment ended up being incomplete.

«He stated, ‘All we have actually is really a dryer’,» Johnson told Information 6. «No washer.»

Reluctant to simply accept a partial distribution, Johnson delivered the dryer right back and scheduled a delivery date that is new.

«I didn’t like to just simply take control of a unit that is single I’d covered both,» he stated.

In accordance with Johnson, the delivery business later called to see him the devices could be fallen down three times sooner than anticipated and also at time Johnson along with his spouse are not offered to be house.

Johnson arranged for the next member of the family become here as soon as the deliverymen came back.

“i obtained a call at the office from my stepdaughter who’s panicking,” said Johnson. “She’s like, ‘Your washer and dryer are both right right here however the man from the vehicle claims the washer is damaged.’”

When it comes to 2nd time, Johnson declined to simply accept those items.

Then came back to Lowe’s, where Johnson stated he had been guaranteed both things could be delivered in good condition the weekend that is following.

“Saturday rolls around, now they arrive having a washer. No dryer,” Johnson stated. “I happened to be dumbfounded. I really couldn’t think they are able to screw it 3 x in a line.”

After buying the washer that is identical dryer set at home Depot, which Johnson stated had been successfully delivered 3 days later on, he gone back to Lowe’s to have a refund for the appliances he previously initially bought there.

“(an manager that is assistant stated, ‘We’ll problem that reimbursement at this time. You need to notice it 24 to 48 hours,” Johnson stated.

Johnson examined their Lowe’s charge card stability a days that are few therefore the $1,500 fee ended up being nevertheless here.

“No reimbursement. Not just a dime,” Johnson stated.

Johnson claims he had been not able to achieve anybody when he called the consumer solution quantity on the Lowe’s website, so he european brides said filed a dispute utilizing the bank that issued their Lowe’s charge card.

As soon as the fee ended up being nevertheless maybe maybe perhaps not reversed weeks later on, Johnson called the bank card business once more.

«They said my washer and dryer was indeed sent to the shop,» stated Johnson, whom claims he had been informed the $1,500 fee would remain on their bank card.

“We watch Channel 6 news each and every morning. I’m like, we’ve got so it can have a go,” said Johnson. “I called Information 6.”

Information 6 contacted the office that is corporate Lowe’s by e-mail. A Lowe’s representative quickly responded.

«Our objective would be to make sure we’re supplying a fantastic experience for every client. We apologize when it comes to delays that Mr. Johnson experienced, and regret that individuals weren’t in a position to resolve this matter sooner,» he had written.

In 24 hours or less, Johnson stated he received a call through the neighborhood Lowe’s shop apologizing for the distribution dilemmas and offering a complete reimbursement.

“Man, they have outcomes,” Johnson stated of their experience with Information 6. “They positively get outcomes. Therefore I’m thrilled.”

Copyright 2020 by WKMG ClickOrlando – All rights reserved.

Concerning the Author:

Mike DeForest

Emmy Award-winning investigative reporter Mike DeForest is Central that is covering Florida for over fifteen years. Mike joined up with Information 6 just like Florida officials started counting hanging chads within the aftermath associated with 2000 presidential election. Ever since then, he’s got covered a number of the biggest news occasions in Central Florida.